Punta Cana International Airport Recognized Among the World’s Best for Passenger Experience by ACI World
Punta Cana, La Altagracia. — Punta Cana Airport (PUJ) has been recognized in the 2025 ASQ Customer Experience Awards, presented by Airports Council International World (ACI World), as one of the best airports in the world for passenger experience. The 2025 award marks the ninth time in its history that PUJ has received this distinction, having previously earned it for eight consecutive years, once again consolidating its leadership in the region.
PUJ received the award in the category “Best Airports at Departures, by Size and Region,” in the Latin America and Caribbean segment (5 to 15 million passengers per year), a distinction that recognizes excellence in service from the direct perspective of those who matter most, travelers.
This recognition carries special significance as the Airport Service Quality (ASQ) program is based on passengers’ direct feedback while they are at the airport, evaluating their experience in real time. Surveys are conducted randomly among travelers across different areas and operating hours, capturing authentic and representative perceptions of the service delivered daily and accurately reflecting the true passenger experience.
Globally, nearly 707,000 passengers were surveyed in real time, and more than half of the world’s air travelers passed through an ASQ-rated airport. Satisfaction levels continue to show a positive trend, driven primarily by perceptions of clean and pleasant spaces, a welcoming environment, quality human interactions, and significant improvements in border and passport control processes.
In this edition, 100 airports worldwide were recognized for excellence in passenger experience. Punta Cana Airport’s inclusion in this select group reaffirms its regional leadership in hospitality and service quality. This achievement coincides with a year of strong operational momentum, during which PUJ maintained high passenger and aircraft movement volumes, even reaching weekly records. The distinction granted by ACI World validates not only a specific performance milestone, but a sustained culture of continuous improvement, innovation, and collaborative work. More than an award, it represents international confirmation of PUJ’s commitment to delivering memorable experiences aligned with the highest global standards.
About Punta Cana International Airport (PUJ)
Opened in 1983, Punta Cana Airport (PUJ) is the world’s first privately owned international commercial airport and the busiest airport in the Dominican Republic and the Caribbean in terms of traffic and connectivity. It connects 81 international airports across 26 countries and handles approximately eight million passengers annually.
The airport features two runways, 41 boarding gates, 45 aircraft parking positions, and four VIP lounges. It also operates its own Recycling and Incineration Center, where approximately 60% of operational waste is processed.
PUJ was recognized for eight consecutive years (2015–2023) as “Best Airport by Size and Region” in the 5 to 15 million passengers category for Latin America and the Caribbean by ACI. It also holds Level 3 certification in ACI’s Airport Customer Experience Accreditation program and a 4-Star Airport Rating from Skytrax, the international organization that evaluates and ranks airports worldwide based on service quality, operational efficiency, and passenger experience. Additionally, the airport has achieved Level 3 in Airport Carbon Accreditation and has twice received ACI’s “Best Hygiene Measures by Region” recognition, reaffirming its commitment to operational excellence, health safety, and passenger experience.
For more information, please visit: https://www.puntacanainternationalairport.com/en
About ACI
Airports Council International (ACI) is the trade association representing the world’s airports. It is a federated organization composed of ACI World, ACI Africa, ACI Asia-Pacific & Middle East, ACI Europe, ACI Latin America and the Caribbean, and ACI North America.
By representing airports’ best interests during key stages of policy development, ACI contributes significantly to ensuring a global air transport system that is safe, secure, efficient, and environmentally sustainable.
As of January 2026, ACI serves 811 members operating more than 2,200 airports in over 160 countries worldwide.
For more information, please visit: https://aci.aero/
